At Domspay Solutions, we strive to offer the best services for
mobile recharge, DTH recharge, BBPS, money transfer, and more.
However, we understand that there may be instances where you
require a refund for your transaction. Please read our refund
policy carefully to understand the process and how we handle
such requests.
1. Eligibility for Refunds
Refund requests will be processed only for the following
scenarios:
-
Failed Transactions: If a payment is debited from your
account, but the recharge or transaction fails to be completed
or credited to the intended account, a refund will be
initiated.
-
Duplicate Transactions: In case of duplicate
transactions due to technical glitches or system errors, we
will process a refund for the extra amount charged.
-
Incorrect Billing: If there is any discrepancy in the
billing of services, such as overcharging or incorrect service
charges, a refund request will be accepted.
2. Refund Process
Once your refund request is received and verified, we will begin
processing your refund. The funds will be credited back to the
original payment method used within
6-7 business working days. Please note, the exact time
may vary depending on your payment provider's processing times.
3. How to Request a Refund
To initiate a refund, please follow the steps below:
-
Contact our customer support team through
Domppssolutions@gmail.com or +91 8999399599
-
Our team will verify the details and notify you of the next
steps.
4. Refund Exceptions
-
Non-refundable services: Some services or charges may
be non-refundable, especially if they have already been
successfully processed, such as instant mobile or DTH
recharges that have been delivered to your account.
-
Changes in service or provider terms: In the event of
any changes to third-party service providers, Domspay
Solutions is not responsible for refunds resulting from such
changes, but we will assist you to the best of our ability in
resolving issues.
5. Processing Time
Once a refund is approved, it will be processed within
6-7 business working days. The refund will be credited
back to the original payment method used for the transaction.
However, the exact time for the funds to reflect in your account
may depend on your payment service provider.
6. Contact Us
If you have any questions or concerns regarding our refund
policy, please reach out to our customer support team:
- Email: Domppssolutions@gmail.com
- Phone: +91 7993278877
